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CCTV Maintenance

CCTV Maintenance - Why have a contract?

  • Peace of mind - it makes sense that your investment is in prime condition to protect your home, family and business.
  • Continued maintenance - continued maintenance on a CCTV system is very important, although the modern Digital Video Recorder (DVR) has less moving parts than it’s humble predecessor, the VCR, your system should be periodically inspected by a qualified engineer.
  • Gold Standard - as an NSI Gold company, all of our CCTV systems and maintenance agreements comply with the very latest industry standards, Police and insurance requirements.
  • Data Protection - regular maintenance helps you to meet the needs of the Data Protection Act.
  • Fast Response - All of our engineers carry ‘car-stock’ which will allow most CCTV systems to be repaired on the first visit.

CCTV Maintenance - Support Levels
The below table gives details of the three maintenance packages available from Securi-Guard Fire and Security.

 Support Bronze Silver Gold 
 24/7 Call Desk and Engineers  Y  Y  Y
 Engineer Availability 24 x 7 x 365  Y  Y  Y
 4 Hour Response  Y  Y  Y
 Preventative Maintenance Visits  Y  Y  Y
 Inclusive Labour*    Y  Y
 Replacement Parts*      Y
 Re-training and Minor Adjustments During Visit  Y  Y  Y
 Keyholding and Response  Available  Available  Available
 Electronic Documents and PDA Use  Y  Y  Y
 Reduce Contract Callout Rates  Y  Y  Y


* With Inclusive Labour/Materials cover, engineer call-outs are included except in the case of where the system has been damaged by users or third-party. With all plans, charges will be made for consumables and additional work. Damage due to fire/storm/acts of God or misuse will be chargeable. Full Terms and Conditions available upon request.

Takeover and 3rd Party Systems
If your CCTV system was not installed by Securi-Guard, you can still enjoy the benefits and peace of mind of receiving engineer support from the regional leader. Because all our engineers are trained in all types of security technology they can maintain and service systems originally supplied and installed by companies other than Securi-Guard Fire and Security.

Ensuring appropriate service and maintenance for your fire and security systems is as important as your decision to provide them in the first place. As well as making sure premises, property and lives remain protected, regular maintenance protects the investment you have made in your security equipment.

 

If you would like to discuss your fire and/or security maintenance requirements and the services you are interested in please contact the CCTV Manager today, or call on 0800 074 3500.

 

  BSIA - CCTV
  BSIA - installation of CCTV systems using IP technology