Securi-Guard Fire and Security has joined a nationwide scheme designed to protect consumers from rogue traders.
Securi-Guard has been accepted into the ‘Buy With Confidence’ scheme, a partnership of local authority trading standards services to help consumers identify businesses that are committed to trading fairly.
The Plymouth-based security firm had to go through a series of detailed and rigorous checks by professionally qualified trading standards staff from Plymouth City Council to become an approved member of the scheme.
Scott Boyd. Managing Director, Fire and Security, is delighted that the company has been approved for what he regards as an extremely worthwhile scheme.
“Fair and transparent customer service is something we have always taken very seriously as a company,” said Scott.
“Clients have to be able to trust implicitly in our brand across all the services we deliver. Integrity is absolutely key and to gain accreditation under the Buy With Confidence Scheme can only underline our commitment to that. It is a mark of trust that I am very proud to have attained.”
A spokeswoman for the Buy With Confidence Scheme said: ”We are very pleased to welcome Securi-Guard as a member of the Buy with Confidence scheme.
“Plymouth City Council is committed to supporting the many good businesses in the city; the Buy with Confidence scheme allows us to both promote the firms that promise to go the extra mile for their customers and help the residents of Plymouth choose a business that they can really trust.’
Checks included a detailed review of Securi-Guard’s complaints history and trading standards officials visited its headquarters in Estover to review the company’s customer care procedures.
Good references were required from satisfied clients and the company itself had to abide by the scheme’s stringent code of conduct which had to be followed to the letter at all times.
But the checks do not end there. Even though the company has been accepted, its conduct and that of its staff will be monitored regularly in the future to ensure it always meets the requirements of the scheme.
Launched in 1999 by Hampshire Trading Standards in response to concerns about the activities of rogue traders, Devon Trading Standards introduced its own scheme in the same year – and it was soon adopted by neighbouring authorities.
As schemes grew and information was shared for mutual benefit, it soon became apparent that working in partnership under the same rules and brand message was the way forward for the scheme.
In 2008 the Hampshire and Devon schemes formally merged, by which time more than 20 local authorities were part of the initiative. But With Confidence is now the largest scheme of its type in the UK and continues to expand.Security system donation to football club targeted...Work begins on new home for growing...